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Florina – Terms of Use

Introduction
Veletex doo
PIB: 02395673
Address and Headquarters: Cijevna bb
City: Podgorica
Contact:
info@florina.me
cckpg@veletex.com
Contact phone:
069 300 054
Working hours:
Monday-Saturday from 08:00h to 20:00h

The company “Veletex” d.o.o. (hereinafter referred to as the Owner of the online store) hereby informs its valued users that as of March 19, 2019, the amended Terms of Use of the online store www.florina.me will come into effect.

With the intention to fully implement the provisions of European law and the imperative regulations of the State of Montenegro, the Owner of the online store as the controller and processor of personal data decides to amend the existing Terms of Use on the website www.florina.me to align them with the provisions of REGULATION (EU) 2016/679 (General Data Protection Regulation – hereinafter referred to as the Regulation) and the Law on Personal Data Protection (“Official Gazette of Montenegro”, No. 079/08 of 23.12.2008, 070/09 of 21.10.2009, 044/12 of 09.08.2012, 022/17 of 03.04.2017).

General Terms of Use
The Owner of the online store has created Florina in good faith with the aim of providing you and all other users with the opportunity to easily purchase and deliver flower arrangements from the assortment of the company “Veletex” doo (hereinafter referred to as “Product”), in the manner defined on Florina.

You will be notified of any future changes to the Terms of Use on the Florina online store via email, and after receiving the mentioned notification, you will need to agree to them and thereby give your explicit consent for your personal data to be processed as stated.

By accepting these terms, you confirm that you are aware that Florina (the entire program code and design solutions, textual, visual, and audio material, databases) is the exclusive property of the company VELETEX doo Podgorica, registration number 02395673 (“VELETEX”), and that you accept to use its content exclusively for personal use and at your own risk.

By accessing and/or using the services of Florina, you agree to be bound by these Terms, whether you are a “Visitor” (which means you can simply browse the Florina homepage, regardless of whether you access the service via mobile phone or other wireless devices, or use Florina in another way without registering on the service) or a “Member” (which means you are a registered user of Florina). The term “User” refers to both Visitors and Members. You are authorized to use Florina (regardless of whether your access or use is intentional) only if you agree to comply with all applicable laws, rules, and regulations and these Terms. By simply clicking on the ACCEPT TERMS OF USE option, you express your consent to the provisions of these Terms of Use.

If you do not agree with these Terms of Use or any provision governing the use of Florina, please immediately leave the site. If, despite this warning, you continue to use Florina, the Owner of the online store, nor any related entity, will not be liable for any form of damage you suffer from using Florina.

Electronic Communication
Each time you visit Florina or send us an email message, you communicate with us electronically. By accepting the terms of use, you agree with the statement that you communicate with us electronically. Our communication to you will be via email or notifications that we will publish on this site.

Privacy Statement
On behalf of the online store florina.me, we commit to protecting the privacy of all our customers.

User Data Protection
When entering card payment details, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no point are card payment details available to the merchant.

3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, ensuring safe shopping for customers. Customer card numbers are not stored on the merchant's system, and the data entry itself is protected by SSL encryption.

PCI DSS Standards – The AllSecure Payment Gateway constantly complies with all card organization requirements to increase the level of security for merchants and customers. Since 2005, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines necessary security measures when processing, storing, and transmitting sensitive card data. PCI standards protect sensitive cardholder data throughout the entire payment process: from the moment data is entered at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

Purpose of Personal Data Storage
We collect only the necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and to provide quality service. All data about users/customers are strictly kept and are only available to employees who need those data to perform their job. All employees of VELETEX as the owner of the online store are responsible for respecting privacy protection principles, all in terms of the provisions of REGULATION (EU) 2016/679 (General Data Protection Regulation) and the Law on Personal Data Protection.

Personal Data Stored in the Database
Given the above-explained purpose of data storage, we hereby inform our current and future members about the personal data stored in the database of the online store florina.me:

When creating a user account:

Name
Surname
Email address
Billing data after the first purchase:
Name
Surname
Company name
Street
City
Postal code
Region
Country
Phone
Email address
When a user makes a purchase, we store the following data about the person receiving the flowers:
Address
Phone
Message with flowers
Separate from the account and purchase, we have a contact form, and when filled out, the following are stored:
Name and surname
Email
Subject
Rights and Obligations of Registered Members
In the spirit of the provisions of REGULATION (EU) 2016/679 (General Data Protection Regulation) and the Law on Personal Data Protection, the Owner of the online store informs its current and future registered members about the rights available to them upon registration and after registration, in terms of personal data protection:

Right to consent to the processing and storage of personal data – upon the first registration, each member of the online store florina.me has the right and obligation to click on the ACCEPT TERMS OF USE option to express their explicit consent to the processing and storage of personal data.

Right to rectification – if there was an error during the registration process in recording personal data, each member has the right to request the correction of incorrectly entered personal data electronically (email correspondence) from the processor.

Right to withdraw consent – Each member of the online store florina.me has the right to withdraw their consent for the storage of personal data after it has been given, after which all data will be automatically deleted from the database of the online store florina.me.

Right to deletion – Each member of the online store florina.me has the right to request the deletion of their personal data electronically after giving consent, after which all data will be automatically deleted from the database of the online store florina.me.

Right to receive a copy of personal data – Each member of the online store florina.me has the right to request a copy of the data stored in the database in a portable format electronically after giving consent for the storage of personal data.

Right to lodge a complaint – Each member of the online store florina.me has the right to lodge a complaint with the supervisory authority – the Agency for Personal Data Protection, if there is a breach in personal data storage.

Basis and Source for Collecting Personal Data
To effectively carry out the purchase of flowers on the online store florina.me (establishing a contractual relationship), it is necessary for each member to provide the requested data, all in terms of the provisions of these Terms of Use regarding the purpose of collecting personal data.

Personal data stored in the database of the online store florina.me are collected exclusively based on the information provided by users or members.

Duration
Personal data stored in the database of the online store florina.me are stored indefinitely unless one of the members exercises their right to deletion, i.e., requests the deletion of their data from the database via email.

Information about the Authorized Person with the Controller or Processor
In terms of the provisions of REGULATION (EU) 2016/679 (General Data Protection Regulation) and the Law on Personal Data Protection, the controller and processor hereby inform their current and future members that they can contact the authorized person electronically for all information regarding the provisions relating to personal data protection:

Zdravko Delić, dipl.ecc

zdravko.delic@veletex.com

Limitation of Rights and Obligations of the Controller and Processor
The obligations and rights of the Owner of the online store may be LIMITED if such a limitation respects the essence of the fundamental rights and freedoms and represents a necessary and proportionate measure in a democratic society for the protection of:

(a) national security;

(b) defense;

(c) public safety;

(d) prevention, investigation, detection, or prosecution of criminal offenses or the execution of criminal sanctions, including protection against threats to public safety and their prevention;

(e) other important objectives of general public interest of the EU or a Member State, particularly economic or financial interests of the EU or a Member State, including monetary,